Duct Tape Marketing Consultants – we make design easy!

There are many variable factors in design that can impact job delivery. These include the complexity of the brief and design requirements – social posts are easier to design than exhibition spaces, size of the job – a 24pp eBook will take longer than a 4pp brochure, feedback from the client – sometimes it takes 2-3 days to receive client feedback, supply of all necessary branding guidelines, logo files, copywriting documents, images, etc. In an ideal world, the average job is deliverable within 36-72 hours, considering the time zone.

Design jobs can vary in length due to the complexity of design needed. Some jobs are faster than others, but it is all in the briefing!

For example, an A4 page with branding, images and text will take around 2-3 hours to develop an initial concept. Make that double sided and it will be around 3-4 hours.

Social post templates will average around 2 hours per template type, but the actual posts will only take around 20-30 mins to populate.

Postcards and flyers average around 3-5 hours depending upon their sizing and complexity of the content, branding and imagery to be used.

Infographics, logo designs, large documents, exhibition spaces and signage vary in complexity, so it is best to ask for an estimate ahead of time.

Rest assured, our designers are very experienced and work fast when they have a very detailed and thorough brief to work from.

Our team is made up of a number of key personnel. Our Content and Operations Manager will be your main point of contact, and will correspond with you for feedback and revisions. However, you may also receive files from your individual designer.

We use time tracking software that calculates the amount of time spent on a job. Once you are close to using all your pre-purchased hours, you will receive an email asking you to top up your account. You can change between packages freely as there are no lock in contracts. 

If we need to purchase stock images on your behalf, these will be deducted from your package. Images will be billed at cost, as the search time will be built into the design time. We use Shutterstock as our main image library source. Alternatively, you can purchase the stock images yourself and send them to us.

The key to any successful design is the briefing process. We follow a thorough briefing process, so, in the initial stages, be sure to tell us as much as possible about the job. If we have questions, we will clarify these with you prior to commencing work, or during the process. Often, our jobs will include mood boards and concept boards before commencing the design job to make sure we are on target to meet your expectations. If you have any special request, please ask at the time of briefing.

Customer satisfaction is very important to us. Our briefing process is solid, so it is highly unusual that clients are unhappy with our work.

However, as part of our commitment to client satisfaction, if the job clearly does not meet the brief and for some unknown reason cannot be fixed, you will not be charged for the job.

Please note there are no refunds on the packages, however the hours spent on a job, will be credited back into your package.

We know that clients often change their minds when they see their brand and products ‘'coming to life'’. We are happy to make revisions to jobs, but keep in mind that these are billable, so the more revisions, the more cost and make sure that you client knows they are being billed for all changes and your time.

If a client changes their mind completely, then work on the existing job will cease while the new scope of work is assessed.

Your package will still be deducted for the hours of work completed thus far and billing will resume on the new scope of work.

Yes, these will be supplied upon completion of jobs and pending your package is still in credit and no outstanding payments are due.